Customer Service Is Dead – Woman Has The Audacity To COMPLAIN After Delivery Driver Gives Her A Big Fat Kiss Upon A Successful Delivery
CBS News – A woman is speaking out after she said a delivery driver inappropriately grabbed and kissed her during a delivery in Carmichael.
Sabrina Banks said she is sharing her experience with the hope it won't happen to anyone else. The whole uncomfortable interaction with a contractor driving for Walmart was captured on camera while she was at her friend's place in Carmichael.
"There are people who have been through things that maybe you don't always fight back because you're scared," Banks said.
Banks broke down in tears while speaking with CBS Sacramento about what happened.
"I don't want to beat myself for freezing because I should have said stop, this is making me uncomfortable, but I just didn't know what to do and I froze," Banks said.
Banks said the driver was all smiles the second he got out of his car. She signed off on the delivery and then the driver asked what her name was. Then, the video shows him grabbing her arm and pulling her in for a kiss, barely missing her lips.
"He like deeply gazed into my eyes and had my arm," Banks said. "It was almost like he had control over me."
Banks said she typically orders contactless delivery, but since she was at her friend's place, she thought it'd be easier to meet the driver in person.
You wonder why nobody goes out of their way to be nice anymore. To perform their jobs with the slightest bit of personal touch. Whether you're checking out at the register, making small talk at the dog park, or accepting a delivery from a complete and total stranger, people no longer even bother to look you the eye.
Scan my groceries. Drive me to my location. Give me my package. We're all just a means to an end.
For example, last night I ordered half-a-week's paycheck worth of P.F. Chang's for the wife and I via Uber Eats. I placed the order at about 8:15pm. The delivery driver arrived a little before 9pm. I have the, "Hand My Food to Me" option selected on Uber Eats, so I kindly met the gentleman out front of my apartment. I wanted him to see and appreciate the customer who made a $2.50 net profit by driving halfway across Columbus with a trunk of commercial Chinese food possible. But when I met him outside, he tried to hand me a bowl of ice cream. I said, "Solomon. This is not what I ordered. I ordered so much P.F. Chang's."
He said, "Are you John?"
I said, "Yes"
He said, "This is for John"
I said, "Let me see."
As it turned out, Solomon had a delivery of ice cream for John L. Some piece of shit named John L. ordered delivery ice cream. And because John L. is a terrified of human interaction, he had Solomon leave his delivery at his doorstep. By the time Solomon got to me, John R., it was too late. I was stuck with a pint of Brambleberry Crisp, while John L. enjoyed a king's feast of Chicken Lo Mein, Shrimp Fried Rice, a Chang's Spicy Chicken Dinner Special, and a double order of Crispy Green Beans.
By the time the food was delivered, P.F. Chang's was closed, and it was too late for Solomon to rectify his mistake. After writing a scathing and deeply hateful message to Uber Eats Help demanding that Solomon NEVER be allowed to work again in this city, my wife was forced to drive to the other side of town to Taco Bell, just so we didn't starve for the night.
That's the problem with people these days. God forbid Solomon gazes deeply into my eyes, hands me the correct order, and takes me by the waist as he plants a big ol' wet one on the side of my mouth. If John L. wasn't a disgusting coward who feared so much as a hand-to-hand exchange with a live person, he would have been able to correct Solomon's disastrous error. He'd have been able to enjoy his $25 pint of Jeni's ice cream, and I'd be finishing a plate of leftover P.F. Changs right now.
No wonder the only people delivering food nowadays are drug addicts and illegal immigrants. If you even dare go above and beyond to provide top notch customer service, you get a thanked with hit piece by CBS News.